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Official Information Act Requests

If you are seeking information from Te Whatu Ora | Te Toku Tumai Auckland, you may be able to ask for it under the Official Information Act 1982 (OIA).

If you have any questions about the management of OIA during the COVID-9 pandemic, the Office of the Ombudsman has released these FAQs().

Information held by the Te Whatu Ora | Te Toku Tumai Auckland

Before making an OIA request it may be useful to view information on this website, where we publish useful information online on a regular basis.

The following documents may provide you with what you need:

As appropriate, we proactively publish responses to Official Information Act (OIA) requests on this page after sending the response to each requestor.

You may also find what you require by looking at previous Official Information Request replies.

For more information and clinical records, visit the Patient Information and Clinic Records page.

Previous OIA replies

See OIA replies from 2018 to 2023.

Making an OIA request for information held by Te Whatu Ora | Te Toku Tumai Auckland

If you cannot find what you require and wish to request information held by Te Whatu Ora | Te Toku Tumai Auckland please send an email to 

We will make and communicate a decision on your request as soon as reasonably practicable and no later than 20 working days after it was received (unless an extension is agreed).

We may extend the maximum time limit for transferring a request or making a decision and communicating it to you if your request is for a large quantity of information or consultation is needed to make a decision on your request. Any extension must be for a reasonable period of time in the circumstances.

If you decide to amend or clarify your request, the amended or clarified version will be considered to be a new request and the 20 working days will start from the day after this new request is received.

In order to assist us, and ensure you receive the correct information, please be as specific as you can in identifying the information you want. The information you request must be specified with 'due particularity' - meaning that we must be able to identify the information you have asked for. Any request that lacks due particularity will not be valid. If this is the case, we may contact you to clarify your request.

If you do not receive a response to your request for official information within the statutory time limit, or you are unhappy with the response you receive, you can complain to the Ombudsman(). The Ombudsman’s role is to “investigate and review” the agency’s decision (or lack of decision) on your request. 

More information about the Official Information Act and OIA requests

For more information please see: