This information is also available in Chinese [PDF, 359 KB], Korean [PDF, 335 KB], Hindi [PDF, 357 KB], Samoan [PDF, 343 KB], Tongan [PDF, 342 KB].
For additional information on the New Zealand health system in other languages visit Your Local Doctor.()
Get a COVID-19 test if you have cough, runny nose, sore throat, shortness of breath, loss of smell, fever – Phone ahead if you need medical care.
Find out more about COVID-19 and where to get tested().
Call 0800 611 116 24 hours a day / 7 days a week for free health advice from a registered nurse if you’re:
feeling unwell – but not sure whether you need to see a doctor
needing some urgent advice about a family member or friend who’s sick
on holiday and want to know where the nearest doctor or pharmacy is.
Pharmacists can provide advice and treatment for common conditions including:
coughs and colds
diarrhoea
headaches
other minor ailments
Find a pharmacist near you by visiting Healthpoint.
See your family doctor for all non-urgent, less serious, health concerns including:
stubborn coughs and colds
pain management
long term illnesses.
If necessary, your family doctor can refer you to a specialist for further assessment or treatment.
If you don’t have a family doctor (also known as a GP) ask friends or neighbours if they can recommend one. You can also find one on Healthpoint().
If your family doctor is not available your local Urgent Care Clinic (Accident and Medical), or after-hours clinic can provide urgent care for illnesses and injuries including:
minor illnesses
eye injuries
sports injuries
mild asthma.
You don’t need to make an appointment to be seen. Some are open 24/7 and provide free or low cost care for:
children under 13 years old
adults over 65 years old
people with low incomes.
You can find a list of Urgent Care Clinics across the Auckland region, including opening times here [PDF, 468 KB]. To learn more about the fees charged by a particular clinic, visit their page on Healthpoint().
Go to the nearest hospital emergency department, or call 111, for life threatening medical emergencies including:
chest pain
head injuries
severe blood loss
major accidents.
During busy times people who arrive at our Emergency Department with non-urgent injuries may experience a long wait. Please be patient and understand that we take your care seriously, but we must treat the people with urgent illnesses first.