Security

Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, tell the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Retail

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Grafton Pharmacy – 09 307 8997

  • Weekdays: 8am – 6pm
  • Weekends: 10am – 4pm

Makete (convenience store & florist)

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Paperplus Book & Gift Shop

  • Mon, Tues, Thurs, Fri: 8am – 6.30pm
  • Wednesday: 8am – 6.30pm
  • Saturday: 9am – 7pm
  • Sunday: 9am – 5pm
  • Public holidays: Closed

Public toilets & parenting rooms

There are public toilets for visitors (including disability toilets), parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

Telephones & mail

Please check with your nurse or midwife if you plan to use a mobile phone as these may interfere with equipment. There is a landline telephone in the whānau room on each ward. This can be used for outgoing calls in the Auckland free calling area. Coin and card telephones are located in main corridors. We are not able to receive incoming telephone calls for patients. Phone cards, stamps and newspapers can be bought at the shops on Level 5. Mail for patients is delivered to the wards on weekdays. There is also a post box for sending mail on Level 5 outside the book store.

Banking

Money machines are located:

  • In the main hospital building, Level 5 retail area, next to Planet Espresso.
  • On Level 3 of Starship Children’s Hospital.
  • ASB Bank has a branch on Park Road, open from 9am – 4.30pm on weekdays.

Internet/Wifi hotspots

Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.

Food & drink

In addition to the following cafes and food services, snack and cold drink vending machines are located in the main hospital corridors on most levels.

Makete – Level 5

  • Weekdays: 7am - 8pm
  • Weekends: 9am - 6pm

Jamaica Blue – Level 5

  • Weekdays: 6.30am – 8pm
  • Weekends and public holidays: 8am – 5pm

Planet Espresso – Level 5

  • Monday to Sunday: 6:30am – 6pm
  • Weekends: 7:30am – 5:30pm
  • Public holidays: Closed

Planet Espresso – Level 3

  • Monday to Friday: 7.30am – 3.30pm

Subway – Level 5

  • Monday to Friday: 6am-8pm
  • Weekends & public holidays: 8am-8pm

St Pierre Sushi – underneath Carpark A, Park Road

  • Seven days a week: 8am – 8pm

Columbus Coffee – underneath Carpark A, Park Road

  • Weekdays: 6.30am – 5:30pm
  • Weekends: 7:30am – 5pm

Other services nearby

On Park Road, just two minutes walk from the hospital, there are a number of shops including eat-in or takeaway food, petrol station, dairy, superette and hairdresser. Newmarket has a full range of shops. It's a 10 minute walk across the Domain or a quick trip on a Link bus.