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Visiting whānau and friends at our sites

We know how important the support of whānau and friends is to everyone in our care, so here’s what you need to know about visiting Auckland City Hospital, Starship Children’s Hospital and Greenlane Clinical Centre.

Most areas welcome whānau and friends at any time between 11am to 1pm and 3pm to 8pm. However, some areas may have different times. Please call Patient Enquiries on 09 375 4300 for more information.

If you're feeling unwell, then please help protect patients and kaimahi by postponing your visit until you are feeling better.

Please note that there may be some areas of the hospital unable to accept visitors to keep everyone safe. These areas may change from time to time. 

FAQs

Who can visit
  • Only two can visit a patient each day. There are some exceptions to these on compassionate grounds.
  • Visiting time can be arranged in partnership with ​the clinical teams and whānau and  patient requirements
  • Patients or whānau should designate a whānau spokesperson who will be the point of contact for the whānau, they can also communicate any changes to the visiting policy and any changes to it.
Visiting hours

Most areas welcome whānau and friends at any time between 11am-1pm and 3pm-8pm (there are some exceptions that can be discussed with the charge nurse or clinical nurse manager).

Compassionate exceptions

There are times when it will be important for more than two people to visit.  This might include:

  • Extra support for those who have difficulty communicating
  • Long-stay patients
  • Patients whose condition has worsened
  • Patients at or near the end of life

You can read more in the whānau as partners in care and visiting guide.

We are encouraging patients and their whānau to use technology to remain connected.

What about outpatient appointments?

Patients coming to our hospitals or clinics for an appointment may have two support people with them.  On arrival, the support person will be provided with a mask and information to help keep everyone safe.

 

Emergency Department

You’ll be asked some screening questions when you arrive to help keep you and our staff safe.

Please let staff know immediately if you have any cold or flu symptoms. 

 

Patients with a COVID-19 diagnosis

There is generally no visiting for COVID-19 positive patients. A nominated visitor may be permitted on compassionate grounds only. Talk to the nurse unit manager or service clinical director.