Compliments and complaints

If you have a compliment or a concern about a service or care that you or a family member received at Auckland DHB, please let us know. We welcome all constructive feedback because without it we cannot continually improve our services or share positive stories with staff. You can either speak to those providing your care, or the charge nurse or midwife on the ward or clinic where you are being treated.

If you feel uncomfortable talking to these people, or you have a concern and aren’t satisfied with their response, please contact our Consumer Liaison Team:

Phone: 09 375 7048
Mail to: Consumer Liaison Team, Auckland DHB, Private Bag 92024, Auckland Mail Centre, Auckland 1142

If you are not happy with how your complaint was handled, you can also contact the Health and Disability Commissioner (HDC) on: 0800 112 233 or complete the HDC's online form.(external link) (external link)