The right care for you

Family Doctor, Healthline, Accident and Medical (A&M), HospitalWe need your help to ensure hospital services are available to the people who really need them. You can help us and get the best care for you and your whānau by knowing where to go when you’re sick or injured.

In case of emergency, a list of emergency phone numbers can be found here.

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For additional information on the New Zealand health system in other languages including Chinese, Korean, and Hindi - visit the Your Local Doctor site.

Helpful Tips

Help! I’m feeling sick, where do I go?

Your family doctor plays an important role in keeping your family healthy and is the first place you should go for non-urgent health concerns including stubborn coughs, colds, and pain management. They also provide treatment for long-term conditions and illnesses. You can call them for health advice and to make an appointment to be seen.

What if I don’t have a family doctor?

You can find a family doctor (and see their prices) on Healthpoint. You can enter your address or browse by suburb to find one near you.

I can’t get to the doctors, what should I do?

To seek immediate health advice, contact your family doctor or call Healthline on 0800 611 116 to speak to an experienced nurse, 24/7. They can assess you over the phone and advise you on what to do. If English isn’t your first language, there are interpreters who can help.

For more information on Healthline, visit the Ministry of Health website.

I can’t make it to the doctors during clinic hours, where should I go?

If you need urgent care for minor illnesses and injuries – and your doctor’s office is closed – you can visit your nearest Accident and Medical (A&M) clinic. No appointment is necessary.

You can find a list of Accident and Medical clinics across the Auckland region, including their opening times, here. To learn more about the fees charged by a particular clinic, visit their page on Healthpoint.

When should I go to the hospital?

The Hospital Emergency Department is for life-threatening conditions. If it’s an emergency, don’t hesitate - call 111 or go to your nearest hospital emergency department. 

What should I expect if I need to go to hospital during busy times?

If you need urgent hospital-based care, you will still receive the treatment you need, and the same high level of care from our clinicians.

However, if you arrive at our ED with less critical illnesses or injuries you are likely to experience a long wait. Please be patient and understand that we take your care seriously, but must treat people with urgent illnesses first. We will also be discharging patients as soon as they are well enough to go home, in order to free up hospital bed space.

We’re taking these steps to ensure our specialised hospital services are available to you, your friends, whanau and community when you have a serious illness or injury.

I’m not sure if I need to see a doctor, who to talk to, or where to go.

Healthline is here to help you 24 hours a day, 7 days a week on 0800 611 116. Healthline nurses are specialists in assessing and advising over the phone.

Phone calls are free from within New Zealand – this includes calls from a mobile phone.

For more information on Healthline, visit the Ministry of Health website

My child is unwell, what should I do?

If your child is unwell, it's always best to seek medical attention sooner, rather than later. Don't wait to see if their condition gets worse. If you are not sure whether to take them to hospital you can visit your GP or call Healthline on 0800 611 116 to speak with a nurse. In an emergency always call 111.

Am I eligible for publicly funded health services?

To find out if you are eligible for publicly funded health and disability services, the eligibility criteria and what you need to prove your eligibility, visit the Ministry of Health website

What will I pay to visit a family doctor/GP or A&M clinic?

Family doctor/GP

Doctors’ practices and medical centres are privately owned and set their own fees. The cost of a visit will be lower if you’re enrolled with the GP, because the government subsidises the fee. Some general practices join a ‘low cost access’ programme run by their primary health organisation. This means they get extra government funding to keep their fees at low levels. 

There is generally a reduced rate for anyone under 18 or over 65. Some things like immunisations for children are free, and children under 13 are eligible for free general practice visits (both during the day and after-hours). 

To learn more about the fees charged by a particular practice, search for that practice on Healthpoint.

To learn more about enrolling with a GP and government programmes and services that may be available to you, visit the Ministry of Health website.

A&M clinic

After-hours care usually costs more.  You may be able to enrol with some accident and medical, or after-hours clinics. The cost of a visit will be lower if you’re enrolled. To be sure, always check with the clinic.

To learn more about the fees charged by a particular A&M clinic, visit their page on Healthpoint.

I am booked to have elective surgery – will my appointment be affected?

Unfortunately, the high demand on our hospital services has meant some elective surgeries need to be postponed, to make sure we are able to safely care for people with urgent illnesses or injuries.  We never take the decision to reschedule surgery lightly, and are sorry for the disruption and distress we know this can cause for our patients.

If your surgery needs to be rescheduled, we will be in touch directly to inform you of the change and book a new date as soon as possible. If you have not heard from us, there is no change to the date of your surgery.

If you have any questions about your booking, please contact Patient Enquiries: 09 375 4300 (for inpatients only).

Family doctor

See your family doctor for all non-urgent, less serious, health concerns including:

  • stubborn coughs and colds
  • pain management
  • long term illnesses

If necessary, your family doctor can refer you to a specialist for further assessment or treatment.

If you don’t have a family doctor (also known as a GP) ask friends or neighbours if they can recommend one. You can also find one on Healthpoint

Healthline

Call 0800 611 116 24 hours a day / 7 days a week for free health advice from a registered nurse if you’re:

  • feeling unwell – but not sure whether you need to see a doctor
  • needing some urgent advice about a family member or friend who’s sick
  • on holiday and want to know where the nearest doctor or pharmacy is

Accident and Medical Clinic

If your family doctor is not available your local Accident and Medical (A&M), or after-hours clinic can provide urgent care for illnesses and injuries including:

  • minor illnesses
  • eye injuries
  • sports injuries
  • mild asthma

You don’t need to make an appointment to be seen. Some are open 24/7 and provide free or low cost care for:

  • children under 13 years old
  • adults over 65 years old
  • people with low incomes

You can find a list of Accident and Medical clinics across the Auckland region, including opening times here. To learn more about the fees charged by a particular clinic, visit their page on Healthpoint.

Hospital

Go to the nearest hospital emergency department, or call 111, for life threatening medical emergencies including:

  • chest pain
  • head injuries
  • severe blood loss
  • major accidents

During busy times people who arrive at our Emergency Department with non-urgent injuries may experience a long wait. Please be patient and understand that we take your care seriously, but we must treat the people with urgent illnesses first.

Elective Surgery

The high demand on our services has meant some elective surgeries need to be postponed, to make sure we are able to safely care for people with urgent illnesses or injuries.

We never take the decision to reschedule surgery lightly, and are sorry for the disruption and distress we know this can cause for our patients. We are reviewing the hospital’s capacity daily and prioritising the patients who need hospital treatment most urgently.

If your surgery needs to be rescheduled, we will be in touch directly to arrange a new date. If you have not heard from us, there is no change to the date of your surgery.

If you have any questions about your elective surgery booking, please contact Patient Enquiries: 09 375 4300 (for inpatients only).