Our health authorities are working quickly to trace everyone who has been in close and casual contact with the positive case. If this is you, they will contact you and advise you on next steps.
If you are in Auckland and have any cold or flu-like symptoms, you should get a COVID-19 test. Please call your doctor as your FIRST option to get a FREE test. Make sure to phone ahead to make an appointment.
You can also visit a designated GP clinic, an Urgent Care Clinic or a Community Testing Centre - Full list here [PDF, 469 KB].
If you are unsure if you should get a test, call your doctor or Healthline on 0800 358 5453.
Wear a mask or face covering
Take a form of photo ID for every person you are with who is getting tested
Bring your NHI number with you (if you know it)
Please be patient.
Go to your hospital appointments unless the service contacts you to reschedule. Our hospitals are very safe to attend
Pharmacies remain open
Family doctors remain open
Urgent care clinics will remain open.
There are a number of simple but effective ways you can keep your family safe. These include:
If you have symptoms: fever, runny nose, a cough, loss of taste or smell, please get a COVID-19 test
Wear a mask or face covering when you are out in public (more information on face coverings can be found below)
Keep track of where you have been
Wash your hands regularly
Cough or sneeze into your elbow.
If you live in Auckland, you should wear a face covering when you are out in public. They can help reduce the spread of COVID-19 when there are cases of community transmission.
They work by helping stop droplets spreading when someone speaks, laughs, coughs or sneezes. This includes someone who has COVID-19 but feels well or has no obvious symptoms.
Make sure you have enough face coverings for everyone who usually lives in your household.
For more information on how to put on a face mask safely, what to remember while wearing a mask and how to take it off safely, please visit the COVID-19 website(external link) or watch this tutorial video from Dr Michelle Dickinson a.k.a Nano Girl(external link).
Yes. Staying healthy is important so healthcare services, such as Healthline, GPs, cancer services, disability and aged support services remain open.
Some planned care, including elective surgery and radiology, will be provided. Some non- urgent services or treatment may be deferred.
If you have received a medical appointment you should attend.
If you are concerned about any aspect of your health, call your GP. As always, if you require urgent medical advice, call 111.
We have updated our visitor policies to protect our most vulnerable patients.
Please check your local DHB website to find out more:
If you need health advice and support in your preferred language, you can ask for it when you call Healthline. Press 1 on your phone and you will be connected with an interpreter who speaks your language.
You can also find a number of translated resources on the COVID-19 (external link)website.
It’s normal to feel anxious and stressed during times of uncertainty. The COVID-19 (external link)website has plenty of advice on looking after your mental wellbeing.
If you need support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week. You can talk to counsellors in languages other than English.
You can also contact the Asian Family Services(external link). They are a nationwide mental health and addiction service that provides free and confidential support in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi. Phone 0800 862 342 from 9am to 8pm, Monday to Friday.
Health authorities are using genome testing as part of their work in finding the source of the infection. By using genome testing, scientists can compare different strains of COVID-19 and find out the source.