Auckland District Health Board Information

New Zealand is currently at Alert Level 2. For information on what this means for you, visit covid19.govt.nz(external link)

Auckland DHB news and updates

Emergency Departments

Temporary Visitor Policy

Auckland community COVID-19 testing centres 

Requesting Personal Protective Equipment (PPE) for Community Providers [PDF, 233 KB]

Unite Aganist COVID-19(external link)

All District Health Boards COVID-19 (Coronavirus): Employee Related General FAQs

Emergency Departments

Our Emergency Departments at Auckland City Hospital and Starship Children's Hospital are open as usual.

If you are hurt or unwell please come in and see us.

We are doing things slightly differently when you come in to keep everyone safe. You will be screened as you enter the Emergency Department and directed to the right place or the right person to look after you.

For minor illness or injury, please still phone Healthline (0800 611 116) or your GP and follow their advice.

In an emergency dial 111.

Temporary Visitor Policy

Special visiting rules are now in place across all our sites. These limit the number of people who can visit a patient and how often they can visit. We need to do this to help stop the spread of COVID-19 and to protect sick patients who may be at more risk of the impact of COVID-19.

For a full guide, you can visit our Visiting Hours and Accomodation page.

While restrictions are in place to help keep everyone safe, we want to make sure that you get the support and information you need to stay in touch with your loved one while remaining safe.

Nearly all patients can choose two people from the same “extended bubble” to visit them, but visitors must be 14 years of age or older. One of these two people can visit for up to two hours, every day. Please note that additional restrictions are in place for cancer and blood services.

For labour and birthing, one support person can stay with a woman during her labour and delivery. After a baby is born, a mother and her baby can have visits from one of two nominated people, once every day, as above.

You can visit for up to two hours, anytime between 7.00am and 8.00pm. Make sure you co-ordinate with the other nominated visitor to make sure you are not visiting on the same day.

In some situations, one nominated person can visit an inpatient who is diagnosed with COVID-19. Some important safety steps need to be carried out before anyone can visit, so it is important that you contact the ward before turning up.

Here are the things you need to do to make sure you stay safe:

• Before visiting: the risk of visiting a patient will be assessed before any visits can be agreed to. If it is safe to visit, you will be told about the risk of visiting.

• During your visit: you will need to wear protective equipment and follow the instructions of staff, in order to keep safe.

• After your visit: the Auckland Regional Public Health Service will get in touch as you will have been in contact with COVID-19.

More information can be found on our Visitors page.

Auckland community COVID-19 testing centres

You only need to have ONE of the below symptoms to be tested:

• Cough

• Sore throat

• Runny nose

• Shortness of breath

• Loss of smell 

• Fever

If you do not have any symptoms, you will not need to be tested. If you’re unsure if you need to be tested, call your family doctor or phone Healthline on 0800 358 5453.