There is currently COVID-19 in our community which means some changes to our hospitals and clinics. Find out more. As always, we're here if you need us.
We know COVID-19 in the community creates a risk, but we also know whānau have a significant, positive and beneficial role in supporting our patients.
This is why we take a balanced approach to our decision around who can visit.
We’ll ask you a few questions to help keep us all safe and will need to follow a few important rules. You'll also need to follow the relevant traffic light guidance.()
Please continue to check this page. This information will be reviewed as and when the situation changes.
Please note, there may be some areas of the hospital unable to accept visitors to keep everyone safe. These areas may change from time to time. If you’re a nominated visitor, a member of the healthcare team will tell you if your visit will be impacted.
Please allow five minutes for us to register you and to check you in.
You can expect a friendly welcome at the entrance from one of our team. It’s their job to check that you are registered to visit that day and check you in.
During the check-in process, we’ll ask to see the QR code we sent you and ask you a few questions to help keep us all safe.
When you’re visiting, please wear a mask at all times. We’ll provide you with a surgical mask on arrival, please wear this rather than a fabric face covering. Please use hand sanitiser and follow any physical distancing guidelines. You must go straight to the bedside of the patient you are visiting.
Please don’t visit if you have COVID-19 symptoms, or have tested positive for COVID-19, unless you have had prior approval on compassionate grounds.
As the number of cases of Omicron increases in the community, we have put in place additional precautions to protect patients who are medically at higher risk if they become infected.
Whānau can come into the hospital to support patient care but will need to return a negative Rapid Antigen Test before entering any of the following areas:
We’ll do the test when you arrive at these areas, it only takes a few minutes.
Remember to follow the basics – wear a medical mask, wash your hands often and keep a safe distance from others. Please don’t visit if you have any COVID-19 symptoms.
Thank you for being one of the team and helping to keep everyone safe.
There are times when it will be important for more than one person to visit. Reasons for this might include:
Please talk to the charge nurse or lead doctor caring for your loved one about compassionate visiting.