Our hospitals and emergency departments remain open. We're here if you need us, e te whānau.
You may have heard that we are postponing some of our planned care. However, if you have a planned appointment and haven’t heard from us, please continue to come and see us. We will contact you directly to let you know if your appointment is being postponed.
If you can't make your appointment, please call the number on your referral letter to let us know. If you're isolating we might be able to see you over the phone or by Zoom instead.
There is currently COVID-19 in our community which means some changes to our hospitals and clinics.
If you need our care, we are still here and we’re doing everything we can to keep you safe.
You can download and print our patient and visitor welcome leaflet() which contains general information about your stay at Auckland City Hospital.
Feeling unwell before your operation? If you have a change in your health that has required medical attention or hospitalisation since your appointment with the surgeon OR have any of the following symptoms within 3 days of your operation, please let us know:
Please call and speak with the surgical booker on 0800 787 442 (Monday – Friday 8:00am – 4:00pm) or email email@example.com
Please bring the following items with you:
Storage space is limited so please do not bring unnecessary clothing. Please make arrangements with a family member or friend to wash your personal clothing as there are limited facilities for this in the hospital. We recommend personal items be named and that you bring:
If you are unsure about whether you need to bring anything else with you, please contact the specific service/department or call the main hospital number 09 367 0000.
When you arrive at the hospital, a staff member will help you find the ward or unit required. They will show you how to call for assistance using the call bells at your bedside and in the bathroom. A folder with information about the hospital and health issues is in your bedside locker. If you have any questions, please ask a staff member.
Visit Starship Children's Health(external link) for information on what to bring if your child is being admitted overnight or coming to the day stay unit.
If you need an interpreter, you must request this from the receptionist, doctor or nurse. Communication cards are available so patients and their families can point to the relevant icons to help the patient communicate immediate needs or wants with hospital staff Arabic [PDF, 329 KB] | Blank [PDF, 87 KB]* | Burmese [PDF, 11 MB] | Chinese (simplified) [PDF, 107 KB] | Chinese (traditional) [PDF, 111 KB] | English [PDF, 1.5 MB] | French [PDF, 89 KB] | Hindi [PDF, 331 KB] | Korean [PDF, 103 KB] | Maori [PDF, 88 KB] | Russian [PDF, 98 KB] | Samoan [PDF, 88 KB] | Tongan [PDF, 89 KB] | Vietnamese [PDF, 91 KB]
You may find this card useful.
Your patient letter will tell you where you need to go when you get to hospital.
Our volunteers wear blue coats, they are available to provide friendly assistance and to help you find your way around. You’ll find them at all our main entrances.
Please let the receptionist know you when you arrive. If you have recently changed your address, phone number or GP please tell the receptionist.
If you cannot make it or are running late, please call the number on your patient letter. Please read this information before you arrive at Auckland City Hospital to help us make your stay as easy as possible. Please arrive on time or early.
Each day you will receive a menu with meal choices for the next day. Please fill in the menu and nutrition staff will record your choices. Dietitians can advise you on all aspects of your nutritional care. If you are on a special diet or you want to talk to a dietitian please tell your midwife or nurse when you arrive.
Special diets such as, diabetic, vegetarian, vegan, dairy and gluten free can be catered for. Please speak to your nurse if you need a special diet arranged, or you need help completing your menu card. The menu card you complete each day is for the next day's meal.
Meal times are specific to each ward but will be between:
Yes, please give any regular medications (tablets, medicines, inhalers etc.) you have with you to your nurse so that they can be put into safe keeping in the medication room.
Your usual medications may be changed while you are in hospital. Using only hospital provided medications helps to prevent medication errors. Your medications will be returned to you on discharge.
Your ID wristband will be checked whenever you are given medication.
Ward rounds are your opportunity to meet with the senior doctor to discuss your medical care. Also attending are the registrar, junior doctor(s), nursing coordinator, your nurse and other support services (as required).
Yes, we know that you and your family may have many questions for the consultant. It is often hard to remember them during the ward round so we encourage you to write down any questions you might have in advance. Your nurse can assist you with this to ensure you get the most out of your discussion.
We also encourage you have a support person or family member attend the ward round.
On the day you are due to leave hospital your nurse will discuss with you the likely time we will aim to discharge you by. Our usual time is 10am.You will be provided with a discharge letter outlining your stay in hospital and what treatment is needed once you leave. You will also receive a prescription for any medication and details of follow-up care.
On your day of discharge , the Transition Lounge is an area where you can wait for discharge paperwork and for your transport home. It provides comfortable reclining seats, refreshments, TV, phone, magazines and experienced nurses who are able to help with medications and supervise your care.
The Transition lounge is located on level 5, close to the shops and provides easy access for pick up from Car Park A. It is open 9am to 7pm.
To care for you in the best way possible our doctors, nurses and other health professionals directly associated with your care need to view your health information. Other Auckland DHB staff may need to view your information for administration, quality improvement activities, teaching and, in some cases, for medical research. We will always:
Your health information may be disclosed to another health provider involved in your treatment or where authorised by law. For further information about the privacy of your information, you can call our Privacy Officer on 09 367 0000.
In order to provide high-quality care, all of our patients are required to provide us with their name and contact details by completing a registration form. The form asks for information such as your name, date of birth, address, and other contact details. This information is stored within our Patient Management System and is what we use should we need to get in touch with you.
If you need to update any of the contact details which you've previously provided to us, such as your address, phone number, or current GP, please speak with the receptionist or ward clerk when you are on-site at one of our locations. You can also do this from home by contacting our Information Management team via email at firstname.lastname@example.org. Please be aware that you may be asked to fill out an Auckland DHB registration form.
Auckland City Hospital and grounds are smokefree. Please ask your nurse or doctor if you require support to quit smoking or require nicotine replacement therapy during your stay in hospital.