COVID-19 in our community mean some changes to our hospitals and clinics.

Planned Appointments

If you have an appointment with us, please come as normal unless we have contacted you to tell you it is cancelled. If you have any cold or flu like symptoms, please call us on 09 375 4300 for advice. Please only bring one support person with you to your appointment.

Where possible, many of our outpatient appointments are being carried out by phone or video. Find out more.


Please do not visit if you have any cold or flu like symptoms.

Currently inpatients at Auckland DHB facilities with no suspicion of COVID-19 positive, will be able to have one visit per day. Visits will usually be restricted to one visitor at a time. The visitor must be one of two people who have been identified as a patient’s nominated visitors.

There will be some exemptions on compassionate grounds - there are special arrangements for birthing women. All visitors will be screened on arrival.

Visitors will be expected to wear face covering on our sites. If you don’t have have a face covering, we will provide you with one when you arrive.

If you are a nominated visitor, your visitor number will be sent to you when the patient provides your details to the Ward Clerk on admission.

All other visitors can use the Visitor portal to load their details and speed up the screening process at the door. 

Visitor portal(external link)

To enable the safe management of visitors onto Auckland DHB Inpatient facilities, visiting hours will be limited to 7am to 8pm.

Read our visitor policy [PDF, 303 KB].

Emergency care

If you need emergency care we are here to provide the care and treatment you need. Precautions are in place to keep you and our staff safe. If you have cold or flu like symptoms please phone ahead.

COVID-19 Testing

Testing is an important part of the strategy to detect any community cases of COVID-19 and part of our whole of community approach to combating the pandemic.

If you are in Auckland and have any cold or flu-like symptoms, you should get a COVID-19 test.

Find out more about COVID-19 testing at Auckland Regional Public Health(external link).