Outpatient clinics are held at different locations: Greenlane Clinical Centre, Starship Children's Hospital and other centres. Please check your appointment letter to make sure you have the right place, time and day. We recommend arriving at the hospital at least 30 minutes before your scheduled appointment.
Once you are in the clinic building, you will need to find the outpatients reception area and let the receptionists know you have arrived.
Reception staff will then check your current details. You will need to tell them if you have recently changed your address, phone number or GP. If you have been asked to provide proof of eligibility, you can give the receptionist a copy of your child's birth certificate or passport. For more information see eligibility for publicly funded healthcare.(external link)
The receptionist will tell the clinical staff you have arrived, and also advise whether your child needs to have an x-ray or any other tests done before the appointment. Most children will have their height and weight taken by the clinic staff.
Please allow up to an hour for your first visit, as well as another 30 minutes to park and register at reception. During the consultation, a full medical history will be taken, including an examination where appropriate, and tests such as x-rays or blood tests may then be requested. Some of these tests can be done at the time of your appointment, while other tests may have to be arranged for another day. Find out more.