Dr Lai-Peng Tham and her rehab team on Rangitoto provided my family member with excellent medical treatment and holistic care at a time of major crisis. The whole team on the ward - nurses, doctors and allied health staff - were caring, compassionate and instilled a sense of safety and professionalism at a time when our family needed this. The excellent multidisciplinary team input from the occupational therapy and physiotherapy staff working collaboratively and meeting together at short notice with our extended family was a wonderful example of how teams should function, with each member outlining their role and providing specialist input complementing the efforts of others. The efficiency of the process for discharge to a community facility was impressive and the follow up from Dr Lai-Peng Tham and thoughtful responses to our questions was truly helpful. As a staff member in a high acuity field, it is inspiring to see such a high level of teamwork and to see the caring empathic way our vulnerable patients and families are managed. We appreciated this and would like to acknowledge their excellent work.