Angela is the team support in the dermatology service. Angela champions a number of improvements in the team and across ambulatory services. Angela has imbedded health and safety including ease of access to information for staff, better recording of processes to improve business continuity planning. Angela has also updated admin functions to reduce risk and provide greater certainty of care. Some of this has been on-going for some time. Angela does all of this with the patient in mind.
Her initiatives and efforts are to ensure patients are safe, receive timely care and clinical staff are supported and well placed when undertaking consultations and procedures. Angela’s recent work is being used as a template for support processes across the Adult Community and Long Term Conditions Directorate.