Novel coronavirus (COVID-19)

9 April 2020

Hospital EDs are open for business despite COVID-19

As we enter the Easter holiday, district health boards have issued a reminder that hospital Emergency Departments remain open to provide care to patients despite the COVID-19 lockdown.

Over recent weeks, patient volumes have fallen by up to 50% at some EDs, often resulting in worsened health condition by the time people do seek help.

"We are concerned people may not be coming in for the care when they need it," said Dr Dale Bramley, Waitemata DHB CEO and Northern Region COVID-19 response lead. "Our message is that it’s OK to come to our EDs if you have a real health emergency."

We are here to provide emergency care for everyone in need with our EDs remaining open throughout the lockdown period."

Dr Bramley said people should seek the level of care that is appropriate for their needs. For relatively minor ailments, your local GP is the best place to seek care. Many are offering phone and video consultations during the lockdown.

Over Easter, people can also contact their local urgent care clinic or call Healthline for advice.

"For emergencies, people shouldn’t hesitate to call 111 or present at any of our emergency departments. Our teams are there to provide care and that doesn’t change because we are in the lockdown period.

"This message is particularly important for our older people, who often don’t like to make a fuss. The sooner we are able to intervene, the better your health outcome will usually be."

Dr Bramley said New Zealand hospitals followed international best practice for infection prevention and people could be confident that if they did need to come to their local emergency department that their safety would be prioritised.

"We are triaging people on arrival in order to keep people who are under suspicion for COVID away from other patients and we are using all appropriate personal protective equipment.

"Don’t delay reaching out for emergency help due to fear of being infected with COVID." launched

A new website dedicated to providing information for Pacific communities across New Zealand is being launched today to help stop the spread of the Coronavirus. link) is supported by Counties Manukau Health, Auckland District Health Board, Waitematā District Health Board, Northland District Health Board, Ministry of Health and The Cause Collective.

The aim of the site is to provide up-to-date and relevant information that supports the fight against COVID-19 but in a one-stop shop portal and from Pacific perspectives.

Counties Manukau CE, Fepulea’i Margie Apa says Pacific peoples are faced with a lot of mixed messages about Covid19, and link) will help them find what they need in one place.

“Our Pacific communities told us they have to look at many different sources to find information which at times is difficult to understand,” says Apa. “We listened to their insights and designed link) around their needs.”

Features include panels in Pacific Island languages, health messages from Pacific doctors, contacts for family and sexual violence, financial support information and a list of essential services and Pacific providers. The work is underpinned by the latest health information from the Ministry of Health and various District Health Boards.

The website also supports Pacific communities through their Facebook page(external link).

For more information, please contact The Cause Collective Chief Storyteller Sandra Kailahi.

2 April 2020

Emergency Departments

Our Emergency Departments at Auckland City Hospital and Starship Children's Hospital are open as usual.

If you are hurt or unwell please come in and see us.

We are doing things slightly differently when you come in to keep everyone safe. You will be screened as you enter the Emergency Department and directed to the right place or the right person to look after you.

For minor illness or injury, please still phone Healthline (0800 611 116) or your GP and follow their advice.

In an emergency dial 111.

Auckland community COVID-19 testing centres - updated 02 June 2020

You only need to have ONE of the below symptoms to be tested:

  • Cough
  • Sore throat
  • Runny nose
  • Shortness of breath
  • Loss of smell 
  • Fever

If you do not have any symptoms, you will not need to be tested. If you’re unsure if you need to be tested, call your family doctor or phone Healthline on 0800 358 5453.

Location Centre Name, Address and Opening Hours Referral Process

Shorecare Northcross

948 East Coast Rd


Open 8am – 4pm, 7 days

No referrals after 3pm 

Patients to call and book an appointment


021 256 6321


Whanau House Waipareira Trust Henderson 

6-8 Pioneer Street


Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted


White Cross St Lukes Urgent Care Clinic

52 St Lukes Road

Mount Albert

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted


Langimalie Health Centre Panmure

161 Queens Road

Car Park Entrance – Domain Road


Open 8am – 3pm Monday to Friday

No referrals after 3pm

Walk-ins accepted


Spectrum House

292a Botany Road


Open 8am – 3pm Monday to Friday

No referrals after 3pm

Walk-ins accepted


The Whanāu Ora Community Clinic

25 Druces Road, Wiri, Auckland.

Open 8am – 3pm Monday to Friday


No referrals after 3pm

Walk-ins accepted


South Seas Healthcare, Otara

14 Fair Mall Shop 9-12 Otara, Auckland 2023

Open 8am – 4pm, 7 days


No referrals after 3pm

Walk-ins accepted


Update: 25 March 2020

Stop no visitors

At 12.21pm today, Government officials declared a state of national emergency in New Zealand amid the COVID-19 pandemic. You will also be aware that we enter alert level 4 at 11.59pm tonight.

As always, protecting patients, whānau and our people is our priority. 

To ensure that we can continue to deliver the best health services at our hospitals and in the community, we need your help and support.

From today, a new temporary visitor policy has come into effect in Northland and Auckland.

To keep patients, whānau and staff safe, members of the public will be unable to visit patients in  our hospitals, clinics, or other community facilities.

We know how important the support of whānau and friends is to our patients, so this was a very difficult decision to make. 

In some cases exceptions to this policy will be made on essential and compassionate grounds – for example a parent or guardian who is supporting a child. The decision will be made by a lead clinician and the visitor will undergo screening before they enter to ensure they are well, have clean hands, and are using appropriate personal protective equipment. 

Our hospital visitor policy allows for one support person to be present during the delivery of a baby.

Thank you for your support as we work to slow the spread of COVID-19 and help save lives.

For further updates on COVID-19, visit link)



Update: 24 March 2020 

Thank you for your support and understanding as we work together to make sure our hospitals, clinics, general practices, pharmacies and other community services can provide safe care over the coming weeks. 

As part of this a lot of planned care, including some elective surgery will be postponed – but some will go ahead. Please come to your appointment unless we contact you directly to reschedule it.

Please help us by keeping our Emergency Departments (EDs) for emergencies - if you or a whānau member has a condition that is not urgent or severe (and not COVID-19 related), phone your GP or or call the general Healthline number (0800 611 116) for advice. If it is an emergency, don’t hesitate to call 111 immediately or come to ED.

Keep checking our website and Facebook page(external link) for updates on how to access our services over the next month. We will be moving to telephone/virtual appointments where we can, and will continue to provide essential healthcare services. 

By all doing our bit and uniting against COVID-19 we have the best chance of protecting ourselves and our loved ones. 

Regular updates on Auckland DHB services will be posted here and on our Facebook page(external link). For all other information on COVID-19 visit link)



Update: 23 March 2020 

The Prime Minister has just announced a significant escalation in New Zealand’s response to COVID-19. By Wednesday, New Zealand will be at alert level 4, which means that only essential healthcare services – in hospitals, general practice, pharmacy, and elsewhere in the community - will remain open. All other services will be shut down nationally. This will mean that almost all planned care, including surgery will be postponed.

From a public health perspective, this is the right decision. It allows us the very best opportunity to stop and contain the spread of COVID-19 in Aotearoa. If we all do our bit, unite against COVID-19 and follow official advice we have the best chance of protecting ourselves and our loved ones.

Auckland DHB is working with the Ministry of Health and other agencies to implement the changes we need to make to protect our communities.  Today our message to patients is please come to your appointment unless we contact you directly to reschedule it.

Regular updates on Auckland DHB services will be posted here and on our Facebook page(external link). For all other information on COVID-19 visit the Government COVID-19 website(external link).



Update: 20 March 2020

Visitor restrictions to our hospitals

We are limiting the number of visitors to our hospitals as we ramp up efforts to respond to COVID-19. We are currently in the ‘Keep it out, Stamp it out’ phase and think this is a necessary step to protect our patients and staff, and allow us to focus on continuing to provide care.

Patient visitors should be limited to two people, including a support person like a parent or partner, and one visitor, children under 15 will not be allowed to visit. There will be some exceptions to this for compassionate reasons for example near end of life. These decisions should be made by the nurse in charge.

If you have a fever, sore throat, cough or cold please stay at home. There are some simple ways that we can keep safe from COVID-19, including washing hands with soap and water often, coughing or sneezing into your elbow or covering your mouth with a tissue.

Thank you for your assistance.


Update: 18 March 2020

If you have health-related concerns about novel coronavirus (COVID-19), call the dedicated Healthline 0800 number 0800 358 5453. The line is staffed by nurses, paramedics and health advisors. Interpreters are available.

People who have been face to face with someone who has COVID-19 are most at risk and need to call 0800 358 5453 if they have a fever, cough or difficulty breathing.

Recent overseas travellers should follow the Ministry of Health advice on self-isolation.(external link)

Everyone who is at higher risk of COVID-19 because of travel or contact with a case should phone ahead before visiting a medical clinic or emergency department - don’t just turn up.

The clinic can then assess you safely and prevent the virus spreading if you do have it.

The virus can cause acute respiratory infection ranging from mild to severe. Most of the infected people have had mild to moderate illness.

The Ministry of Health provides updated information on its website daily(external link).

Information is also available in other languages(external link).

An FAQ document is available for immunocompromised patients at Auckland City Hospital [PDF, 486 KB]


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