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There is currently COVID-19 in our community which means some changes to our hospitals and clinics. Find out moreAs always, we're here if you need us.

We're prioritising urgent healthcare for our communities. Here's what you need to know

Due to the high numbers of COVID-19 cases in the community and many of our kaimahi isolating at home after testing positive for COVID-19 or caring for whānau with the virus, we’ve made the difficult decision to postpone a significant number of planned outpatient visits, procedures and operations. This will ensure we have the capacity to continue providing essential urgent services.

Urgent care

We want to assure you that if you need urgent care, we are here.

You should always go to the nearest hospital emergency department, or call 111, for life-threatening medical emergencies including:

  • chest pain
  • head injuries
  • significant blood loss
  • major accidents.

If you, or a person you are caring for, develops difficulty breathing, severe chest pain, fainting or becomes unconscious, call 111 immediately.

Planned care – booked operations, procedures and outpatients

As you will be aware, there are very high numbers of COVID-19 cases in Tāmaki Makaurau. Many of our team are also isolating at home after testing positive for COVID-19 or caring for whānau with the virus.

We have been planning for a significant outbreak of COVID-19 for some time and are all working together to ensure our hospitals remain safe.

Therefore, we’ve made the difficult decision to postpone some of the planned care we deliver to our community to ensure we have the capacity to continue providing essential urgent services.

We’ll be continuing to care for acutely unwell patients as well as providing treatment and carrying out urgent surgery which can’t safely be postponed.

“We never take the decision to postpone planned clinics, procedures or surgeries lightly,” says Dr Mike Shepherd, Director of Provider Services. “We acknowledge and apologise for the disruption and uncertainty this may cause our patients and their whānau and thank them for their support and understanding as we respond to the on-going COVID-19 outbreak.”

As always, we encourage you to contact your GP or Healthline if your symptoms change or you have any concerns with your health while waiting for your appointment or procedure.

Your appointment

If you have a planned appointment and haven’t heard from us, please continue to come and see us. We will contact you directly to let you know if your appointment is being postponed. If you can't make your appointment, please call the number on your referral letter to let us know. If you're isolating we might be able to see you over the phone or by Zoom instead.

Do you, or someone you are caring for, have COVID-19?

Testing positive for COVID-19 can be worrying, and it’s normal to feel unsure about what this means for you, your whānau and the people you live with. Whānau HQ has lots of useful resources if you need help().

Our team

“Our staff has been dealing with COVID-19 for over two years now, doing everything they can to keep their patients and communities safe,” says Dr Shepherd. “I want to thank our kaimahi for doing such an incredible job caring for our patients, whānau and community.”

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