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There is currently COVID-19 in our community which means some changes to our hospitals and clinics. Find out moreAs always, we're here if you need us.

Change in visitor guidelines as hospital alert level decreases

After listening carefully to our patients, whānau and staff, and consulting with health and safety reps and our union partners, we’ve made the decision to change our visitor guidelines for Auckland City Hospital, Starship Hospital and Greenlane Clinical Centre. This is in line with the hospital alert level changing to reflect the decreasing risk of COVID-19 in the community.

As of 7am on Friday 24 September, inpatients can have one visitor per day out of two nominated visitors. 

Director of Provider Services Dr Mike Shepherd says:  “We know the important and beneficial role whānau play in supporting patients staying in hospital or coming for a hospital appointment.

“We’ve listened to feedback from patients and from whānau, from unions and from our staff. These visitor guidelines provide a balance to keeping people safe and minimising the potential harm to patients when we restrict whānau from visiting.”

The guidelines are now as follows:

  • Inpatients can have one visitor per day from two nominated people. 
  • There may be some exceptions to this on compassionate grounds – these will be approved by the lead doctor, charge nurse, or clinical nurse manager out of hours.
  • Visiting hours are between 7am – 8pm and there’s no restriction on how long a visitor can stay.
  • Outpatients can have one support person with them.

When visitors enter our buildings we’ll be asking them to follow a few rules to keep us all safe:

  • Wear a face covering (we’re providing them if visitors don’t have one).
  • Wash or sanitise their hands often.
  • Minimise contact with others and keep a safe distance where they can.

We’re also slowly increasing planned care, including outpatient appointments, planned surgeries and other treatments. We have a team supporting our clinical leaders to do this in a safe way. We’re continuing with Zoom and telephone appointments where appropriate and are contacting our patients directly to let them know the details of their appointments.

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