Making it easier to keep in touch with our patients

 To make keeping in touch easier, we are starting to use email to communicate appointment information and test results with our patients.

We want to make sure we are sending information to the correct email address and that our patients are happy for us to communicate with them by email.

To do this, we are in the process of emailing all patients to confirm that the email address we have on file for them is correct and that they are happy for us to communicate health information with them via email.

The email will come from the following email address:  ADHB Patient Verification (donotreply@emailverification.adhb.govt.nz)

If you get one of our emails please respond to us. If you have any questions, don't hesistate to email us at ADHB Patient Verification or check our frequently asked questions below.

Thanks for your help!

Frequently Asked Questions

How do I know the email is not SPAM?

The genuine verification request from Auckland DHB will ONLY come from this email address: ADHB Patient Verification (donotreply@emailverification.adhb.govt.nz)

How long do I get to respond?

We would appreciate your response as soon as possible.  If you accidently delete the email, don’t worry, we will send you two further reminders.  You will have three weeks to respond.

What happens if I lose the email you sent me?

If you lose the email, don’t worry we will send you two more reminders. If for some reason, you can't find any of the emails you can talk one of our receptionists next time you're in and ask them to update your information. Alternatively, you can email us at EmailVerification@adhb.govt.nz

What will happen if I don’t answer?

If you do not respond to the first email, we will send two further reminders. If we don’t hear from you after that we will assume the email address we have on record is not accurate and we’ll continue to contact you by post.

Do I have to agree to you communicating with me by email?

No, the choice is yours. By agreeing to let us communicate your health care information by email, we will be able to get you information more quickly, however it's up to you.  .

What do I do if I have questions about the verification request?

If you have any questions or concerns please email EmailVerification@adhb.govt.nz and we will do our very best to help.

What if I want to update the email address you have for me?

The next time you visit us or contact us, ask the receptionist or booking clerk to update the email address that we have on file for you.

What if I clicked the wrong response and want to change my response.

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address. Or you can contact us by email: emailverification@adhb.govt.nz