Novel coronavirus (COVID-19)

2 April 2020

Emergency Departments

Our Emergency Departments at Auckland City Hospital and Starship Children's Hospital are open as usual.

If you are hurt or unwell please come in and see us.

We are doing things slightly differently when you come in to keep everyone safe. You will be screened as you enter the Emergency Department and directed to the right place or the right person to look after you.

For minor illness or injury, please still phone Healthline (0800 611 116) or your GP and follow their advice.

In an emergency dial 111.

Auckland community COVID-19 testing centres

Location Centre Name, Address and Opening Hours Referral Process
NORTH

Shorecare Northcross

948 East Coast Rd

Northcross

Open 8am – 4pm, 7 days

No referrals after 3pm 

Patients to call and book an appointment

NO WALK-INS ACCEPTED

021 256 6321

NORTH

AUT Integrated Health

3 Akoranga Drive

Northcote

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

WEST

Henderson Specialist Centre

131 Lincoln Rd

Henderson

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

WEST

Whanau House Waipareira Trust Henderson 

6-8 Pioneer Street

Henderson

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

CENTRAL

White Cross St Lukes Urgent Care Clinic

52 St Lukes Road

Mount Albert

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

CENTRAL

Langimalie Health Centre Panmure

161 Queens Road

Car Park Entrance – Domain Road

Panmure

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

EAST

Spectrum House

292a Botany Road

Howick

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

SOUTH

Local Doctors Airport Oaks

149a Kirkbride Road

Mangere

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

SOUTH

Takanini COVID-19 Testing Clinic

106 Great South Road

Takanini

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

SOUTH

Pukekohe Family Health Centre

10 West Street

Pukekohe

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

SOUTH

The Whanāu Ora Community Clinic

25 Druces Road, Wiri, Auckland.

Open 8am – 4pm, 7 days

 

No referrals after 3pm

Walk-ins accepted

SOUTH  

South Seas Healthcare, Otara

14 Fair Mall Shop 9-12 Otara, Auckland 2023

Open 8am – 4pm, 7 days

 

No referrals after 3pm

Walk-ins accepted

RURAL NORTH

Wellsford Dedicated Testing Centre at Coast to Coast Healthcare

220 Rodney St

Wellsford

Open 8am – 4pm, 7 days

No referrals after 3pm

Walk-ins accepted

WAIHEKE

Oneroa Accident and Medical (Waiheke Island)

132 Ocean View Road

Oneroa

Waiheke

Open 8am – 4pm, 7 days

No referrals after 3pm

Patients can call the site or their GP to arrange testing

022 069 4524

 

Update: 25 March 2020

Stop no visitors

At 12.21pm today, Government officials declared a state of national emergency in New Zealand amid the COVID-19 pandemic. You will also be aware that we enter alert level 4 at 11.59pm tonight.

As always, protecting patients, whānau and our people is our priority. 

To ensure that we can continue to deliver the best health services at our hospitals and in the community, we need your help and support.

From today, a new temporary visitor policy has come into effect in Northland and Auckland.

To keep patients, whānau and staff safe, members of the public will be unable to visit patients in  our hospitals, clinics, or other community facilities.

We know how important the support of whānau and friends is to our patients, so this was a very difficult decision to make. 

In some cases exceptions to this policy will be made on essential and compassionate grounds – for example a parent or guardian who is supporting a child. The decision will be made by a lead clinician and the visitor will undergo screening before they enter to ensure they are well, have clean hands, and are using appropriate personal protective equipment. 

Our hospital visitor policy allows for one support person to be present during the delivery of a baby.

Thank you for your support as we work to slow the spread of COVID-19 and help save lives.

For further updates on COVID-19, visit https://covid19.govt.nz(external link)

 

 

Update: 24 March 2020 

Thank you for your support and understanding as we work together to make sure our hospitals, clinics, general practices, pharmacies and other community services can provide safe care over the coming weeks. 

As part of this a lot of planned care, including some elective surgery will be postponed – but some will go ahead. Please come to your appointment unless we contact you directly to reschedule it.

Please help us by keeping our Emergency Departments (EDs) for emergencies - if you or a whānau member has a condition that is not urgent or severe (and not COVID-19 related), phone your GP or or call the general Healthline number (0800 611 116) for advice. If it is an emergency, don’t hesitate to call 111 immediately or come to ED.

Keep checking our website and Facebook page(external link) for updates on how to access our services over the next month. We will be moving to telephone/virtual appointments where we can, and will continue to provide essential healthcare services. 

By all doing our bit and uniting against COVID-19 we have the best chance of protecting ourselves and our loved ones. 

Regular updates on Auckland DHB services will be posted here and on our Facebook page(external link). For all other information on COVID-19 visit https://covid19.govt.nz/(external link)

 

 

Update: 23 March 2020 

The Prime Minister has just announced a significant escalation in New Zealand’s response to COVID-19. By Wednesday, New Zealand will be at alert level 4, which means that only essential healthcare services – in hospitals, general practice, pharmacy, and elsewhere in the community - will remain open. All other services will be shut down nationally. This will mean that almost all planned care, including surgery will be postponed.

From a public health perspective, this is the right decision. It allows us the very best opportunity to stop and contain the spread of COVID-19 in Aotearoa. If we all do our bit, unite against COVID-19 and follow official advice we have the best chance of protecting ourselves and our loved ones.

Auckland DHB is working with the Ministry of Health and other agencies to implement the changes we need to make to protect our communities.  Today our message to patients is please come to your appointment unless we contact you directly to reschedule it.

Regular updates on Auckland DHB services will be posted here and on our Facebook page(external link). For all other information on COVID-19 visit the Government COVID-19 website(external link).

 

 

Update: 20 March 2020

Visitor restrictions to our hospitals

We are limiting the number of visitors to our hospitals as we ramp up efforts to respond to COVID-19. We are currently in the ‘Keep it out, Stamp it out’ phase and think this is a necessary step to protect our patients and staff, and allow us to focus on continuing to provide care.

Patient visitors should be limited to two people, including a support person like a parent or partner, and one visitor, children under 15 will not be allowed to visit. There will be some exceptions to this for compassionate reasons for example near end of life. These decisions should be made by the nurse in charge.

If you have a fever, sore throat, cough or cold please stay at home. There are some simple ways that we can keep safe from COVID-19, including washing hands with soap and water often, coughing or sneezing into your elbow or covering your mouth with a tissue.

Thank you for your assistance.

 

Update: 18 March 2020

If you have health-related concerns about novel coronavirus (COVID-19), call the dedicated Healthline 0800 number 0800 358 5453. The line is staffed by nurses, paramedics and health advisors. Interpreters are available.

People who have been face to face with someone who has COVID-19 are most at risk and need to call 0800 358 5453 if they have a fever, cough or difficulty breathing.

Recent overseas travellers should follow the Ministry of Health advice on self-isolation.(external link)

Everyone who is at higher risk of COVID-19 because of travel or contact with a case should phone ahead before visiting a medical clinic or emergency department - don’t just turn up.

The clinic can then assess you safely and prevent the virus spreading if you do have it.

The virus can cause acute respiratory infection ranging from mild to severe. Most of the infected people have had mild to moderate illness.

The Ministry of Health provides updated information on its website daily(external link).

Information is also available in other languages(external link).

An FAQ document is available for immunocompromised patients at Auckland City Hospital [PDF, 486 KB]

 

Last modified:

← Back to the news